Terms and Conditions
Red Mud – Trade - Terms and conditions – 2016
Written Confirmation required of all orders.
‘Red Mud’ must receive written confirmation of orders, within 7 days of receipt of Pro-Forma Invoice or Order Confirmation, before lamp conversion can commence or goods can be reserved.
Cash and Carry Minimum: Red Mud £250.00
Account Minimum: Red Mud £250.00
Trade Prices
Retail Stockists: Receive a 50% discount from our RRP – see Trade Price list
Non-Retail Trade Accounts: Receive a 20% discount from the RRP
Delivery and Handling Tariff - UK Mainland Only
Minimum Delivery Charge
£10.00 to £20.00 for small and medium items/orders (For Next Day Parcel Service – Subject to weight/volume) – please ask for quote.
£35.00 for large items/orders (For Pallet Service).
Retail Stockists Only (trade accounts)
Orders which include ONLY lamp shades:
Orders over £350.00 - Carriage Paid
Orders under £350.00 - Charges as follows:
£10.00 to £20.00 for small and medium items/orders (For Next Day Parcel Service – Subject to weight/volume) – please ask for quote.
£35.00 for large items/orders (For Pallet Service).
Orders which include Lamps /Gifts / Furniture:
Orders over £550.00 – Carriage Paid.
Orders under £550.00 - Charges as follows:
£10.00 to £20.00 for small and medium items/orders (For Next Day Parcel Service – Subject to weight/volume) – please ask for quote.
£35.00 for large items/orders (For Pallet Service).
For UK Highlands, Border Areas, Off Shore, Northern and Southern Ireland:
Carriage / Carriage Paid will be quoted (or we can send to UK mainland address at the above rate).
All other Non-Retail Trade Accounts Carriage will be quoted.
Overseas Orders
We can quote to deliver goods to a UK Mainland Shipping Agent, Port-to-Port or Door-to-Door delivery service.
All orders are subject to a carriage tariff. All orders must be paid in full before goods are despatched
Prices are exclusive of VAT
Payment Terms
First orders strictly Pro Forma. Subsequent orders qualify for 30 days credit, subject to status. Any delay in payment beyond 30 days from
receipt of goods will incur forfeiture of any discounts. Interest will be charged at 8% above Base Rate immediately upon expiry of 30-day
credit period. Any account deemed as a ‘LATE PAYER’ will automatically revert to Proforma Status for subsequent orders
Payment Method
Cheques – Please make all cheques payable to ‘Red Mud’ Credit Cards – All major credit and debit cards are accepted
Bank Transfer – If you wish to pay by BACS or CHAPS we will provide our bank details
New Customers
Please supply two trade and one bank references.
Credit Limit
There is a credit limit of £1000 on ALL accounts unless otherwise agreed in writing. Any account ordering over their credit limit
must bring their accounts into balance before any subsequent orders can be despatched.
Title of Goods
All goods remain the property of ‘Red Mud’ until payment if received in full.
Cancellation
In the event of cancellation all costs incurred to date become payable
Damaged Goods/Claims
We make every effort to ensure the delivery of undamaged goods. Merchandise must be checked for damage before the delivery note is signed.
Claims will not be accepted if goods have been signed for as “Received in Good Condition” or “Unchecked”. Any short delivery or damaged goods discovered must be brought to the attention of ‘Red Mud’ immediately.
No claims will be considered unless notified within 3 days of delivery
Non-Stock Goods and Special Orders a 50% down payment must be received before production can commence
Price Variation
Prices are subject to fluctuation due to changes in market conditions, please check before confirming your order.
Difference in Colour, Design and Size
‘Red Mud’ goods are hand made, finished and/or assembled therefore pattern, colour, glaze, finish and size may vary.
Colours and Designs are subject to availability.
Terms and conditions are subject to revision without notice.
Tower Hill Farm Slades Hill Templecombe Somerset BA8 0HF
Tel 01963 370010 Fax 01963 370076
Email redmuduk@aol.com